Customer Support

The quantity I want isn't listed in the product offerings
If you have a print job that does not fit into the set products or quantities listed in Our Products, please call 312/421-0293 or click here to submit your request online for an estimate. We are happy to provide you with a cost estimate for your custom job.

I need my job done sooner than your standard 4-to 5-day turn-around time.
We can rush your job for an added cost. Please call 312/421-0293.

Do I get to proof my job before it prints?
Yes. You will receive an email letting you know your job is ready to proof online. You will not receive a printed proof. To proof your job, go to My Account, click on the correct order number and your job will be displayed as it will appear as a printed piece. You will be asked to either approve your job for printing or reject it. Need more info on the proofing process here.

Where's my order?
If your order is late, you can track it using My Account. Orders are shipped via UPS Ground, and can be tracked using the UPS Tracking System.

I forgot my password.
Go to the Sign In feature on the home page, type in your Reminder and you will receive your password within a few minutes via E-mail.

Will the colors on my computer monitor look the same when printed on paper?
No. Because colors vary depending on your monitor, your printed piece will not look exactly the same on paper as it does on the screen. Our high-quality CMYK processing will provide a close color reproduction of what you see on your computer screen, but it won't be exact.

Why am I only permitted to upload 2 files?
While you may use many different images or files to create your product, in the end we need only your front image and your back image. These are the 2 files you must upload in order for us to process your job. Any images, type or illustrations should be compiled in one application, typically Illustrator, Photoshop or Quark Xpress. If working with multiple layers, be sure to flatten your image before you save it. Then upload either one file if you're only printing one side or two files if you're printing on both sides.

I can't get my piece to look like I want it.
For a design fee of $75.00 per hour, DotPress's design specialists can help you create a high-impact product that will generate excitement and send the message you want. Call 312/421-0293 for more information.

I don't know how to get my file in the right format to meet the necessary submission requirements.
To maintain efficiency and keep costs low, we have a set of requirements that must be met for us to start your job. (insert link to Step 2 on How to Buy.) For more information on how to meet those requirements, go to (insert link here to Links page that gives program links) to read more about the preferred formats and programs.

How can I get my message across?
Printing your piece in full color is a great way to make an impact and promote your business or event. High quality images help create a professional look that gets noticed. Try to minimize text for smaller pieces and get straight to the point.

Is my postcard the right size for mailing?
Our postcards are the standard 4x6 size for mailing.

What if there's a problem with my file?
Once your file is submitted, the printing experts at DotPress will open your electronic file to ensure the piece meets the DotPress requirements for printing. If there is a problem with your file, you will be notified via E-mail with an explanation of what's wrong. You then have the choice to fix the problem and re-submit your job, or request help from the DotPress Design Team for a fee of $75.00 per hour.

I got an email that my credit card didn't go through.
We cannot commence work on your job until your card is authorized. If you receive an email stating your card did not go through, you must then re-submit your order using a different card.